Warranty and Returns
Warranty & Return Policy
Australian Consumer Law
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have
under the Australian Consumer Law (if you are a consumer) and other relevant laws.
If you are a consumer under the Australian Consumer Law:
All goods sold by laptopbargain.com.au come with guarantees that cannot be excluded
under the Australian Consumer law (ACL). You are entitled to a replacement or refund
for a major failure. You are also entitled to have the goods replaced or repaired if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
Lodging a Warranty Claim
If a product purchased from laptopbargain.com.au turns out to be faulty, we will strive to
resolve the issue as soon as possible.
1. Contact Us And Lodge a Warranty Claim
By Phone - Call us during trading hours (03) 9546 7974.
By Email - Send email to firstname.lastname@example.org
By Online Message - Send message to live customer support. You can find live customer
support on our web page during business hours or leaving message is available during
By Visiting Our Store - Address: Unit 1, No.279-281, Springvale Road, Springvale , VIC
Please kindly provide a description the faults and receipt of purchase may required.
2. Returning the Faulty Products to Us
Once the Returns approves, you need to return the faulty products to us at your own cost.
You can return the faulty products to us by mail or bring in to our store.
Unit 1, No.279-281, Springvale Road, Springvale , VIC 3171
Laptop bargain Warranty Service
1/279-281 , Springvale Road
Springvale VIC 3171
3. Collection of the Products
We will inform you by message or email to pick up your products when warranty is
completed. If you choose to get the products delivered to your address, you are
responsible for returning postage. Please refer to Shipping policy for more details.
Returning non faulty products
In some situations laptopbargain.com.au may elect to accept a return of a non-faulty
product due to change of mind or for a similar reason, in these situations there may be a
restocking fee chargeable, our restocking fee is typically 25%. Please note that it is up to
the discretion of laptopbargain.com.au if we choose to accept a return of a non-faulty
product. For these types returns we will typically offer a credit note.
A restocking fee of 25% will be charged if a custom order is cancelled after it has been
Proof of purchase must be supplied with all items being returned, examples of a
valid proof of purchase include, a copy of the original purchase invoice or a bank or
credit card statement showing the transaction. laptopbargain.com.au will be unable to
provide warranty support if a valid proof of purchase cannot be provided.
Goods arriving damaged due to poor packaging or misuse will not be accepted.
Inadequately packaged goods may incur a $25 packaging fee on return.
Goods returned charged (COD) to us will not be accepted.
laptopbargain.com.au cannot be held responsible for any damage caused during
· Under no circumstances will laptopbargain.com.au ship out replacement goods before
the warranty items have been received and checked by our technical support department.
When you are NOT entitled to a refund or exchange
Under the Australian Consumer Law, you have the right to return a product and get a
refund or exchange if the product does not meet certain consumer guarantees - for
example, if the product is faulty.
You do not have a right to return a product if you:
Changed your mind and no longer want the product
Ordered the wrong product
Found the product cheaper elsewhere
Found a better product elsewhere
Were aware of the relevant fault before buying the product (such as if the fault was
written on the product's tag, or for online purchases, indicated in any photos or
descriptions of the item online)
Damaged the product by misusing it (such as liquid damaged on your laptop)
Used the product for a long time and the problem is as a result of usual wear and
tear. (Such as an used laptop battery is not holding as a longer time as it’s brand new)
Warranty Does Not Cover The Following Situation
1. Consumable parts of the item being sold (e.g. laptop batteries).
2. Items has been physically repaired by a third party and warranty seals have been
3. Items damaged in transit.
4. Defects and malfunctions resulting from viruses, lock ups, general protection faults or
operating system errors.
5. Compatibility problems - it is the buyer’s responsibility to ensure the item purchased
will be compatible for use with their existing hardware and systems.
6. Any defects or damage as a result of using this item in a manner other than its intended
or customary use.
7. Any defects or damage which have been caused by abnormal use, abnormal conditions,
improper storage, exposure to moisture or dampness, unauthorised modifications,
unauthorised connections, unauthorised repair, neglect, abuse, accident, alteration,
improper installation, including damage caused by freight, blown fuses, electrical
fluctuations, spill of food or liquid or any other acts.
8. Breakage or damage to the casing.
9. All plastic surfaces and all other externally exposed parts that are scratched or damaged
due to normal customer use.
10. Consumable components of the item.
11. Items which have had the serial number removed or made illegible.
12. Damage resulting from use of non-standard accessories.
13. Items which have been damaged in transit on return to our store.
14. Items where the security seal has been removed or tampered with in any way.
Once we have ascertained that a refund needs be issued to you, it can take up to 5 days for
the amount to be credited to your account.
All refunds will be provided back in the original tender. Bank Transfers, cheques and
debit cards will be refunded as bank transfers, PayPal payments will be credited back to
the PayPal account concerned and credit card refunds are processed back onto the original